Google Lets Businesses Set Auto Responses To Common Questions

Learn how to set up automatic replies to customer questions on your Google Business Profile.

Google Lets Businesses Set Auto Responses To Common Questions

Google is rolling out a new Business Profiles feature that lets you set up automatic replies to common customer questions.

This feature allows you to suggest questions that people can ask when they message your business through your Google Business Profile. Similar to how a customer service chatbot works on corporate websites.

You can also configure automatic answers to questions in the style of a chatbot.

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Google Lets Businesses Set Auto Responses To Common Questions

This feature was spotted by SEO pro Stefan Somborac, who shared his discovery on Twitter:

Google Lets Businesses Set Auto Responses To Common Questions

There’s no official announcement about adding automated Google Business Profiles FAQ, but I’ve confirmed the new feature by checking this help page with the Wayback Machine. The FAQ section is not present in last month’s cached versions of the page, meaning it was released in the last few weeks

Learn more about how automated FAQs work and how to set them up for your business.

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How To Set Up Automated FAQs On Your Google Business Profile

Enable automated FAQs for your Google Business Profile, Businesses can now pre-populate a list of questions customers can ask when they start a chat from their Google profile.

Google Lets Businesses Set Auto Responses To Common Questions

If you find yourself getting the same questions over and over again, this is a great opportunity to save time and serve your customers more efficiently.

You can also use this feature to pull customers from Google to your website. The answers may contain links. So feel free to direct customers to a page on your website where their questions will be answered.

To enable automated FAQs for your Google Business Profile, follow these steps:

• Search for “my business” in Google on a web browser.
• Click Customers and then Messages.
• Click Menu, and then Message settings, and then Manage frequently asked questions.
• Click +Add a question

You can set up ten questions per business profile. Questions can be maximum of 40 characters, and answers can be maximum of 500 characters.

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